When necessary an additional $20.00 charge will be added to you total cost for Saturday delivery. Saturday delivery is not available in some areas. We cannot deliver on Monday. All orders must be received by noon on the day they are to be shipped. lobster@maine.rr.com Handling Live Lobsters: Please open the carton and inspect the lobsters on arrival. If all the lobsters seem healthy and the box is still cold and moist please store them in the box until you are ready to prepare them. Add bagged ice to the box if necessary. Please make sure that the bag doesn’t leak. Fresh water will kill lobsters. The lobsters must be kept cool. If their body temperature rises significantly, the lobsters will perish. If upon inspection one of the lobsters seems listless it is still all right to prepare. When a healthy lobster is cooked the tail will curl under the body. If the tail curls on the cooked lobster, the lobster is safe to eat. If for some reason you find that you can not prepare the lobsters on the day of delivery, you may partially cook them and then keep them in the refrigerator. Simply place the lobsters in boiling water for six minutes, and then remove them. (Please make sure that the water has returned to a boil before you start to time the six minutes). Refrigerate the lobsters right away. You can then cook the lobsters again for ten minutes within two days. Doing this will not diminish the quality or the taste of the lobsters. Guarantee: LobsterCo-op.com guarantees the quality of its lobsters on the scheduled day of delivery. Please examine the carton when it arrives. If the carton appears to have been damaged, it may have caused injury to the lobsters or let warm air enter the carton. Please inform your FedEx driver of the damage. If any of the lobsters seem to have perished, please call us at 1 800 741 3146 immediately. If you do not call us on the scheduled day of delivery we cannot assume any responsibility for the lobsters. You will receive full instructions on how to prepare your lobsters with your order.